Support & Service
Tracking your devices and needs
A question? Trouble?
Chemlys accompany you for a quick resolution of your problem. Whether it's technical support or after-sales service, our experts are committed on a daily basis to provide quality follow-up.
Service and Assistance
The approach Chemlys Based on a relationship of trust and proximity with our customers, close collaboration with our suppliers and a long-term commitment to robust and sustainable analytical solutions.
How can we ask?
Contact via digital
Do you have a question or suspect a malfunction? Click here to access the digital portal Chemlys.
Form
Complete the assistance request form. Describe as much as possible the difficulties encountered.
Support
Your request is supported by a member of our team within 24 hours on average. This one ensures to accompany you to identify malfunction.
SAV return
Support and after-sales service
Based on his expertise in gas analysis, Chemlys is able to assure you a quality after-sales service and a piece repair.
To do this, we have a stock of spare parts to ensure better responsiveness.
Thanks to our expertise and stock of parts, we are the European repair center for micro GC Fusion and 3000.
We also have stock of sample elements.
Tailor-made accompaniment!
Tailored Service Agreements
Different media to support your use of Micro GC Fusion® or GC Solution, as close as possible to your needs.
Training and familiarization
Elevate your team's proficiency through our specialized gas chromatography programs. Gain the technical autonomy to master your analytical workflows and confidently adapt to future process evolutions.
Rental
A chromatograph rental service for one-time needs, analysis campaigns or test the technology to validate the feasibility of your analytical need
FAQ
Support
Why call on our technical support via Digital?
Any questions about your chromatograms? Need support on your analyser settings?
Through the Digital platform, we can offer personalized support that takes into account the applications known by our teams.
A personalized response
Our team is keen to know you well. We always take into account the information given about your gas analysis applications and your constraints.
You get relevant answers tailored to your context
Exclusive content
Support is also about offering you different content formats to help you daily.
In addition to tutorial videos, available in free access on Youtube, Chemlys offers you dedicated technical content. Videos but also application notes and technical notes can be sent to you.
An expert interlocutor
At Chemlys, members of the technical team are required to repair, modify and install gas analysers.
They are thus as sensitive to the technical aspects of the analyser for its proper functioning as to the analyser environment and the constraints of your processes.
Our exchanges are thus more relevant.
VAS
Why go through Digital for your VAS application?
A malfunction identified or suspected? Need help solving it?
Through the Digital platform, we can quickly identify the origin of the problem encountered and offer you better support.
Talk to the right person
Depending on the type of analyser and the type of failure, your request is handled by a subject expert.
Your assurance of an appropriate response.
More comprehensive support
A history is associated with each analyser. We are thus more vigilant on certain points (environment, purity of vector gases, etc.) according to the problems encountered and previous failures.
Optimal responsiveness
A breakdown never happens at the right time.
We know that it may be crucial to be able to analyze the gases from your processes.
Thanks to our Digital platform and its repair history on your analyzer, we can be all the more responsive to your support.