CHEMLYS commit to customer satisfaction and validate the first step of ISO 9001 quality certification
As part of the growth of society and the development of its activities, CHEMLYS chose to embark on an ISO 9001 certification process. The implementation of this quality management system seemed essential to us in order to continue to ensure the best quality of service to our customers.
Our customers' satisfaction has always been at the centre of our attention. This is what allows our teams today to work on ever more innovative projects with the confidence of its clients and partners.
In order to continue our efforts and ensure your satisfaction, CHEMLYS has launched an ISO 9001 quality certification process.
What is the ISO 9001 standard and why did we do this?
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ISO 9001 is an international standard of quality management system and a guarantee of quality for our customers. This standard focuses on customer satisfaction and continuous improvement in the quality of the products and services offered.
When CHEMLYS Sees a steady growth in its activities, the increase in business volume and the hiring of new employees require a more structured organisation to ensure the quality of our services and your satisfaction.
The objectives of setting up a quality management system:
- Customer satisfaction: implementation of efficient processes to meet customer quality requirements
- Staff involvement: the quality of products and services, the responsiveness throughout the contractual relationship and the management of malfunctions could not be achieved without the involvement of all our employees and their commitment to the process
- Continuous improvement: continuous evolution of the QMS through the implementation of performance indicators and audits allowing for an analysis of operation and identification of areas for improvement
ISO 9001 is a good standard for all of our society. Indeed, by improving and standardizing our quality processes, the satisfaction of our customers and partners remains at the centre of our concerns. Society gains in efficiency and productivity while developing to be ever more competitive.
We hope to strengthen our trust with all our public and private clients.
